Funso ili limabwera nthawi zonse mumakampani. Pafupifupi nthawi zonse, munthu wofunsayo akuyandikira molakwika.
Funso lomwe likufunsidwa ndilakuti "kosungirako kungayikidwe kuti?" ngati kuti ndi katundu wofunika malo. Njira iyi ndi yakumbuyo. Funso lolondola ndilakuti: kodi koloko imamveka kuti-osati ngati chinthu chowonjezera, koma ngati njira yokhayo yoyenera?
Anthu ambiri sangavomereze: ma kiosk ambiri amalephera. Palibe deta yolimba pa izi, koma iwo omwe akhala mumakampani nthawi yayitali adzatsimikizira. Mu hotelo iliyonse yapakati-yosanjikizana kapena nyumba ya boma, muli zotchingira zokwera mtengo zomwe zimasonkhanitsira fumbi m'makona, zowonetsera zowumitsidwa pa mauthenga olakwika, kapena kuzimitsidwa. Winawake wavomereza kuti-agule anthu asanu ndi mmodzi.
Yambani Ndi Zomwe Zimagwira Ntchito
Kubwereketsa pabwalo la ndege-ndi chitsanzo cha mabuku. Apaulendo amayenera kukhalabe pabwalo la ndege. Mchitidwewu ndi wotsimikiza kwathunthu-sankhani ulendo wa pandege, sankhani mpando, tsimikizirani, sindikizani. Palibe amene "akungoyang'ana" pamalo ochezera-pa kiosk. Ndipo ziphaso zokwerera ndi ma tag akatundu amafunikira kusindikizidwa. Mafoni sangachite zimenezo. Nthawi.
Makampani a ndege ayamba kugwiritsa ntchito maukadaulo a selfi ({0}}service technologies (SSTs) kuti apereke mitundu yowongoka. Mu 2007, International Air Transport Association idakhazikitsa Fast Travel Program yomwe cholinga chake ndi kulimbikitsa magwiridwe antchito pama eyapoti ndi onyamula. Izi zikuphatikizapo zowongoleredwa pa malo angapo okhudza anthu, kuphatikizapo kuyendera anthu-kulowa, kukonza katundu, kutsimikizira zikalata, kasungidwe ka malo, njira zokwerera, ndi kubweza katundu wotayika. Mawu-https://pmc.ncbi.nlm.nih.gov/articles/PMC11471516/
Pali chitsanzo apa choyenera kuchikoka. Kukhalapo kwathupi sikungathe-kukambitsirana-ogwiritsa ntchito alipo kale; izi sizingatheke kuchokera pabedi. The ndondomeko kwathunthu standardized. Palibe ziweruzo, ayi "ndiloleni ndiyang'ane ndi manejala wanga." Ndipo wosuta amadziwa kale zomwe akufuna. Osasakatula, osafufuza{7}}kungochita.
Nachi chotsimikizira-chitsanzo chomwe chimasokoneza malingaliro awa: zowonetsa. Malo osungiramo zinthu zakale omwe ankakonda kukonda malo osungiramo zinthu zakale-kuzama mopanda malire, kuposa momwe angasungire zolemba zilizonse. Izi zikuphwanya mfundo zonse zitatu. Ogwiritsa ntchito alipo, ndondomekoyi ndi yosavuta, amadziwa zomwe akuyang'ana.
Kenako ma QR code ndi mapulogalamu osungiramo zinthu zakale zidachitika. Tsopano alendo amasanthula ndikupeza chilichonse pama foni awo, omwe amanyamula akamayenda. Kiosk idatayika.
Chifukwa chake pali chinthu chachinayi chomwe anthu amaiwala: kiosk imayenera kuchita zomwe foni singathe. Nthawi zambiri izi zikutanthauza hardware-kusindikiza, kusanthula, makhadi owerengera, kupereka zinazake zenizeni. Ngati kuyanjana konseko ndikungodina pazenera kuti mudziwe zambiri, palibe chifukwa choti wina asagwiritse ntchito foni yake.
Kodi malo osungiramo zinthu zakale amapambana liti? Pamene chophimba chachikulu NDI chochitikira. -zapamwamba kwambiri zosatheka kuziwona pafoni. Kanema wozama yemwe amasiya kukhudza mainchesi 6. Masewera olumikizana ndikugwirana ndi kuwongolera. Kwa malemba oyera ngakhale? Foni inapambana.
Chinthu cha McDonald's
Kuitanitsa chakudya mwachangu-McDonald's makamaka-kuwulula china chake chosayembekezereka. Gulu lina lachigawo la QSR lidakhala miyezi itatu likuyesera kuti adziwe chifukwa chake kutulutsidwa kwawo kwa kiosk sikunapeze manambala a McDonald's. Kafukufukuyu anazama kwambiri.
McDonald's ili ndi 40,000+ mwa zinthu izi padziko lonse lapansi, ndipo matikiti apakati adakwera 15-30% atakhazikitsa. Izi zikumveka ngati kutsatsa kwachangu poyamba. Ndiye psychology imamveka bwino.
Pakauntala, pali kukakamiza kobisika. Winawake akuyembekezera. Pakhoza kukhala kupanga mzere. Kulamula kumachitika mwachangu, zisankho zotetezeka zimapangidwa, zowonjezera siziwonjezedwa chifukwa kunena kuti "ponyeraninso chitumbuwa" kumakhala kovutirapo wina akuyang'ana.
Kiosk imachotsa zonsezo. Kusakatula kumachitika. Zinthu zatsopano zimaganiziridwa. "Mukufuna kuwonjezera combo?" amapeza inde popanda wina kuweruzidwa. Zapezeka kuti anthu amafuna kuwononga ndalama zambiri{{4}zongofuna kuti zichotsedwe.
Chomwe chain chain inalakwika ndikuyika. Makasitomala adapita pafupi ndi kauntala, kotero makasitomala amangowonabe. McDonald's amawayika m'malo osiyana. Izi zikumveka ngati zazing'ono. Sizili choncho. Mapangidwe a danga amafunikanso chimodzimodzi ndi pulogalamuyo. Kainjiniya wamamenyu nawonso-zanu zokauntala sizingangoyikidwa pa digito. Kulimbikitsa kwa upsell, kuyitanitsa zinthu, zosankha zosasinthika, zonse zimafunikira kuganiziridwanso. Unyolo ambiri safuna kumva zimenezo.
Izi zimasokoneza kuganiza mwachizolowezi. Zochitika zabwino kwambiri za kiosk sizomwe ma kiosk ANGAgwire ntchito. Ndiko komwe kuyanjana kwa anthu kumasokoneza njira.
Ndalama Zenizeni Zimawonongekanso
Supermarket self{0}}kugulako kumamveka bwino mpaka kugwiritsidwa ntchito kwenikweni. Zinthu zochepa, palibe zachilendo? Zabwino, zachangu kuposa mzere wotengera ndalama. Koma perekani zoyezera zofunika, mowa womwe umafunika kutsimikizira ID, kulephera kuwerengetsa kumodzi-tsopano wina wayima apo akumayimilira wothandizira. Ndipo pali chowonadi chosasangalatsa chomwe palibe amene angafune kuvomereza: osunga ndalama ndi akatswiri pa sikani. Iwo ali ofulumira; amadziwa komwe ma barcode ali. Makasitomala okhazikika ndi amateurs. Kwa dengu la zinthu 30, munthu amathamanga kwambiri.
Kudzilipira-kumagwira ntchito ngati chowonjezera. Nthawi ikayamba kusintha, mavuto amachulukirachulukira.
Pamene selfservice checkout (SCO) idayambitsidwa ku United States mu 1992, anthu adakayikira kwambiri, komanso kuda nkhawa komwe kunachitika kuti kutayika kwakukulu kungachitike. Ngakhale kuti zotsatira zafukufuku sizikusiyanabe pa momwe zimakhudzira kuchepa kwachuma, makamaka kuba kwamakasitomala,-njira zolipirira ogula zakhala zikufala kwambiri pamsika wamalonda. Mawu-https://journals.sagepub.com/doi/abs/10.1177/1748895816643353
Ma kiosks amabanki pa chilichonse chopitilira kuyang'ana masikelo ndi mawu osindikizira amagunda khoma lomwe silili lomveka koma zenizeni: zikakhudza ndalama, anthu amafuna munthu. Iwo akufuna kuti wina atsimikizire kuti kusamutsa kwadutsa. Amafuna kuwona wina akugwedeza mutu pamene ndalama zambiri zikuyenda. Makinawa ndi okhoza mwangwiro. Kudalirika kwamakasitomala kulibe.
Bwererani ku Zomwe Zimagwira Ntchito
Kulembetsa kuchipatala kumagwira ntchito mofanana ndi mabwalo a ndege-mizere yayitali, mayendedwe osavuta. Ma kiosks olembetsera akapezeka, kuwonjezera ntchito zolipirira sikuwononga chilichonse. Zomwezo posindikiza zotsatira za mayeso, kuyang'ana momwe mzere uliri, ndi ntchito zofananira. Chida chimodzi chimakhala mpeni wankhondo waku Swiss.
Mahotela? Zothandiza kwambiri pofika mochedwa-antchito akawonda. Zinsinsi zimafunikanso-alendo ena safuna kulengeza mitengo yawo yazipinda kwa aliyense amene akuwatsatira.
Kasamalidwe ka alendo pakampani ndiyochepera. Lembani dzina, kampani, jambulani ID, tengani chithunzi, sindikizani baji, dziwitsani wolandira. Zonse zokhazikika, zonse zimafunikira zotumphukira. Ndipo imakweza ntchito ya wolandira alendo kuchokera ku "kulowetsa deta yaumunthu" mpaka "kupereka moni ndi kuthandiza anthu."
Ntchito Zaboma
Nali vuto la kamangidwe kake: Nyumba zogwirira ntchito zimatsegulidwa nzika zikakhala pantchito. Kotseka kumapeto kwa sabata. Kupuma kwa nkhomaliro kumachitika. Manambala amasiya kutengedwa nthawi ya 4 PM. Ma Kiosks amaswa izo kwathunthu. Ikani iwo m'malo ammudzi, nthambi za banki, malo ogulitsira. Mwadzidzidzi, "zichitika pobwerera kunyumba" zimakhala zotheka.
Ndipo pali china chomwe sichimatchulidwa kawirikawiri: mazenera aboma amakhala osangalatsa. Anthu amawoneka okhumudwa, amakangana za zofunikira, amawatengera antchito. Kutopa ndi zenizeni. Ma Kiosk amatenga ntchito zokhazikika. Mazenera aanthu amakhala ndi zovuta zenizeni. Aliyense amakhala wosangalala.
Mwachiwonekere Olakwika Mapulogalamu
Chilichonse chofuna nzeru zamaganizo{{0}uphungu, kupereka nkhani zoipa, maliro{1}}ndichoonekeratu. Izi siziyenera kufunikira kufotokozedwa, koma malingaliro a "malo ochitira chisoni" adutsa madesiki, mwachiwonekere amatero.
Zosankha zokonda kwambiri munthu-zokonzekera za inshuwaransi, upangiri wa zazachuma, kukambirana ndi zamalamulo-sizingasinthidwe kukhala zisankho. Mfundo yonse ndi kuweruza kwaumunthu kutengera zochitika zapadera.
Kudzaza mafomu ovuta{0}}ndikuzunza pa sikirini. Kulemba bwino kumatsika mpaka mwina gawo limodzi mwa magawo atatu a kiyibodi yakuthupi. Kukakamiza ogwiritsa ntchito kuti alowetse ndime za mawu pa kiosk ndizovuta.
Kufufuza kolondola-"kodi malo ogulitsira amatseka nthawi yanji?"-yathetsedwa kale. Anthu amazisaka pa intaneti. Palibe amene akupita ku kiosk kukafunsa.
Kuwunika Zochitika Zatsopano
Palibe chilinganizo cha izi. Zimakhudzanso ngati vuto lili ndi DNA yofanana ndi milandu yopambana.
Chinthu choyamba kudziwa: kodi anthu akufunika kale kukhala kwinakwake? Ngati izi zitha kuyendetsedwa pabedi, nkhondoyo yatayika kale. Mafoni ndi Malaputopu amapambana. Hardware imayikidwa kwa anthu omwe safunikira kukhalapo, ndiye kuti palibe amene amawagwiritsa ntchito.
Ndiye funso kusinthasintha. "Zimadalira" kapena "nthawi zina zimakhala zosiyana"-zikutanthauza kuti munthu amakhalabe odziwa zambiri penapake. Mwina 80% imayendetsedwa ndi kiosk, koma 20% imakhumudwitsa aliyense. Ogwira ntchito ndi ogwiritsa ntchito onse.
Ndipo izi zikupitilira kubwera: kodi koloko ikuchita chiyani yomwe imafuna kuti ikhale kiosk? "Kuwonetsa zambiri pazenera lalikulu" sikokwanira. Pulata, sikani, chowerenga makhadi, chinthu chomwe chimapereka zinthu zenizeni-chinthu chomwe foni singachite kwenikweni. Ndicho chimene chimalungamitsa hardware.
Zinthu zitatuzi zimagwirizana, mapulojekiti nthawi zambiri amagwira ntchito. Wina ndi wosatsimikizika, ganizirani mozama. Awiri akusowa, funso limakhala chifukwa chake ma kiosks ali mu zokambirana.
Kiosk palokha si yankho mulimonse. Ndi njira imodzi yokwaniritsira yankho. Yankho lenileni ndikupeza vuto lomwe limathetsedwa, kwa ndani, pansi pa zopinga ziti. Pezani izo bwino ndi hardware funso pafupifupi amadziyankha lokha.
